Elasticsearch, Logstash, and Kibana love the benefit of possessing vibrant and practical communities. You might have our assurance of high-quality support and one source of reality being an Elasticsearch Company purchaser, though the Elastic community can also be a practical resource for you when you need to have it.
In case you are in absolutely free demo, you also are suitable to obtain the Elasticsearch Assistance Conventional degree support for as long as the trial is Lively.
The most crucial focus of support is to guarantee your deployment reveals a green position and is available. There is not any certain Preliminary or ongoing response time, but we do strive to engage on each concern within a few enterprise days.
Within the Elasticsearch Support Console: Visit the Support page or pick the support icon, that appears similar to a lifestyle preserver, on any website page during the console. Get in touch with us by electronic mail: [email protected]
Involve the deployment ID that you would like help with, particularly if you may have many deployments. You will discover the deployment ID over the overview site in your cluster within the Elastic Cloud Console.
If you are on an Elasticsearch Service Standard membership and you simply are interested in moving to Gold or Platinum support, remember to Call us. We also endorse that you choose to browse our greatest methods tutorial for getting the most out within your support practical experience:
Our managed service pedigree and wide buyer foundation makes certain that we have the practical experience to suit any buyer surroundings. It’s what we do every day Regularly, we produce mission essential, high functionality, and often-on data alternatives for our prospects. Our firm is focused on the operational performance of Elasticsearch and complementary open source facts layer systems. Focused staff Elasticsearch support group is made up of committed engineers and Elasticsearch specialists with in depth operational working experience. We have now the chance to help maintain your clusters operating proficiently and effectively less than many problems and use cases Spin up a cluster in minutes Absolutely free Trial
Discuss your distinct prerequisites When you enter a support contract with Instaclustr, Elasticsearch support you will end up leveraging much more than 300 million node hrs of management and support knowledge with open supply systems, such as the Open up Distro of Elasticsearch.
For consumers without the need of an active membership, visit the Elastic Local community community forums and get responses from your industry experts within the Neighborhood, which includes people today from Elastic.
If you just signed up for the demo, you don't get access to the Support Portal until eventually you subscribe. Alternatively, you could ask for aid utilizing the other techniques detailed With this doc.
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By electronic mail: [email protected]. When you contact us by email, be sure to use the email address that you choose to registered with, to make sure that we may help you far more swiftly. If you are using a distribution list as your registered electronic mail, It's also possible to sign-up a second electronic mail deal with with us.
Describe the problem. Include any appropriate aspects, including mistake messages you encountered, dates and situations when the problem happened, or anything you think could possibly be helpful.
Elasticsearch, Logstash, and Kibana enjoy the good thing about obtaining lively and beneficial communities. You have got our assurance of large-good quality support and solitary source of fact as an Elastic Cloud user, even so the Elastic Group can even be a valuable resource for yourself when you require it.
With the discharge of the new Support Portal, even When you've got an current account, you might be prompted to update your password.
To find out more, check Premium Support Providers Plan. If you are on a normal subscription, and you are interested in upgrading your support stage, make sure you Make contact with us. We also advise which you read through our best tactics guideline for receiving the most out of your respective support encounter:
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As an Elasticsearch Company purchaser, you may get an e-mail with Directions the best way to log in towards the Support Portal, where you can observe both of those existing and archived instances.
Just open a scenario to allow us to know the identify and e mail handle you desire to to become included. When opening a case, There are several things you can do for getting assist quicker: