Elasticsearch, Logstash, and Kibana delight in the good thing about owning lively and practical communities. You may have our assurance of higher-top quality support and single source of real truth as an Elasticsearch Service buyer, however the Elastic community will also be a handy resource for you whenever you want it.
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If you're employing a distribution listing as your registered email, you can also sign-up a second electronic mail deal with with us. Just open up a scenario to allow us to know the identify and e-mail tackle you prefer to for being extra.
Devoted Elasticsearch pro support Elasticsearch support when and where you require it Just like our other choices, if you need to control your Elasticsearch cluster yourself, we will still offer you the 24x7x365 expert support offered within our managed offering.
Get in Touch Why Instaclustr Unmatched experience Our support team has substantial expertise in Elasticsearch’s technical particulars and operational nuances. Our managed assistance pedigree and broad buyer foundation ensures that we have the knowledge to suit any buyer surroundings. It’s what we do day-to-day Each day, we provide mission critical, large general performance, and generally-on details options for our consumers. Our firm is centered on the operational performance of Elasticsearch and complementary open up resource data layer systems. Devoted crew Elasticsearch support staff is built up of focused engineers and Elasticsearch experts with in depth operational practical experience. We've got a chance to aid maintain your clusters running effectively and effectively under various problems and use cases Unmatched encounter Our support crew has intensive familiarity with Elasticsearch’s specialized details and operational nuances.
If you're on an Elasticsearch Provider Standard membership and you simply are interested in transferring to Gold or Platinum support, you should Speak to us. We also advocate that you just go through our best techniques guidebook for obtaining the most out within your support working experience:
We can provide support no matter whether your surroundings is on-prem or inside the cloud. Get in touch with our team to debate your particular infrastructure and needs, like SLAs and security desires.
If you have any complex queries that are not for our Support team, hop on our Elastic Local community discussion boards and have answers with the professionals during the Neighborhood, together with folks from Elastic.
For customers devoid of an active membership, visit the Elastic community discussion boards and obtain answers from your industry experts within the Local community, like folks from Elastic.
If you merely signed up for any demo, you do not get use of the Support Portal right until you subscribe. Instead, you may request help using the other procedures comprehensive in this doc.
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On the lookout for crisis Elasticsearch support? Are you possessing operational issues with all your self-managed Elasticsearch cluster in output environment?
In case you are a brand new buyer who just signed up for Elasticsearch Provider, it will take a number of hrs on your Support Portal use of be put in place. For those who have inquiries, get to out to us at [email protected].
Explain the condition. Incorporate any applicable facts, like error messages you encountered, dates and occasions when the condition transpired, or the rest you believe may very well be useful.
Elasticsearch, Logstash, and Kibana appreciate the good thing about possessing vivid and practical communities. You've our assurance of higher-excellent support and solitary source of truth as an Elastic Cloud person, nevertheless the Elastic Group may also be a practical resource for yourself whenever you will need it.
Support is supplied by electronic mail or through the Elastic Support Portal. The most crucial target of support is to be certain your Elasticsearch Support deployment demonstrates a green standing and is out there. There's no certain initial or ongoing Elasticsearch support response time, but we do try to interact on each difficulty inside of 3 small business days.
To find out more, check Top quality Support Expert services Plan. In case you are on a normal membership, and also you have an interest in upgrading your support amount, please Make contact with us. We also suggest that you go through our greatest tactics manual for obtaining the most out of your respective support experience:
A lot of people promote support after which don’t stroll the stroll. For a pure open up resource enterprise, we can only differentiate on cost and support, and we care deeply about sustaining excellent support and fixing our buyers’ troubles immediately.
Contact us and also a member of our workforce will achieve out for you inside of minutes We’ll quickly allow you to get a agreement set up so we may get to work resolving your Elasticsearch troubles and get your natural environment operational as rapid as feasible.
Just open up a situation to let us know the name and electronic mail tackle you want to for being additional. When opening a situation, Here are a few belongings you can perform for getting enable speedier: