Elasticsearch, Logstash, and Kibana enjoy the good thing about owning vibrant and useful communities. You may have our assurance of substantial-quality support and one supply of truth as an Elasticsearch Service customer, though the Elastic community can even be a useful useful resource in your case whenever you will need it.
In case you are in free of charge demo, you are suitable to have the Elasticsearch Services Conventional level support for as long as the trial is Lively.
The principle concentration of support is to be certain your deployment reveals a inexperienced position and is on the market. There is not any certain Original or ongoing reaction time, but we do attempt to engage on each and every difficulty within three organization days.
With the Elasticsearch Service Console: Visit the Support web page or choose the support icon, that appears like a lifetime preserver, on any web page while in the console. Contact us by e-mail: [email protected]
Involve the deployment ID that you want assist with, particularly when you have got several deployments. You will discover the deployment ID within the overview webpage to your cluster inside the Elastic Cloud Console.
When you have any specialized inquiries that aren't for our Support staff, hop on our Elastic community community forums and obtain answers from the gurus from the Group, including persons from Elastic.
Our managed provider pedigree and wide purchaser foundation ensures that we have the practical experience to fit any consumer natural environment. It’s what we do everyday Daily, we deliver mission significant, large efficiency, and always-on data methods for our clients. Our enterprise is focused on the operational general performance of Elasticsearch and complementary open supply knowledge layer systems. Devoted team Elasticsearch support team is produced up of committed engineers and Elasticsearch industry experts with extensive operational experience. We have now the chance to assistance keep the clusters operating effectively and effectively less than different situations and use conditions Spin up a cluster in minutes Cost-free Trial
Focus on your distinct requirements If you enter a support deal with Instaclustr, you may be leveraging much more than 300 million node hrs of administration and support practical experience with open up source technologies, including the Open up Distro of Elasticsearch.
For customers devoid of an active subscription, pay a visit to the Elastic Group forums and have solutions with the authorities in the Neighborhood, which include persons from Elastic.
If you only signed up for your trial, you do not get use of the Support Portal until eventually you subscribe. In its place, it is possible to request assistance using the other strategies in depth Within this document.
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By email: [email protected]. If you Call us by e mail, remember to use the email handle that you just registered with, in order that we will help you more promptly. Should you be utilizing a distribution list as your registered electronic mail, It's also possible to sign-up a second electronic mail deal with with us.
Describe the condition. Include things like any pertinent particulars, such as error messages you encountered, dates and periods when the trouble occurred, or the rest you think that might be handy.
Our support web pages happen to be delivered in English, to translate to your desired language you can use the developed-in translate purpose in Chrome or Firefox.
Support is provided by electronic mail or in the Elastic Support Portal. The most crucial target of support is to ensure your Elasticsearch Assistance deployment exhibits a eco-friendly position and is offered. There isn't any assured First or ongoing reaction time, but we do strive to engage on each and every challenge inside 3 small business days.
To find out more, Examine High quality Support Services Coverage. For anyone who is on a typical membership, therefore you are interested in upgrading your support level, remember to contact us. We also endorse which you examine our greatest practices guidebook for obtaining the most out of your respective support expertise:
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As an Elasticsearch Support client, you are going to obtain an e-mail with instructions ways to log in to the Support Portal, where you can keep track of equally present-day and archived instances.
Just open a circumstance to let's know the name and e mail deal with you want to become extra. When opening a case, there are a few belongings you can perform to acquire aid quicker: